Terms of use

SuperMed is a medical education platform providing study material written by students for students, including students at the Medical University of Sofia.

SuperMed is operated by SuperMed LTD, a company incorporated in England and Wales under company number 17470153, with registered office at:

132 Church Road, Erdington, Birmingham, B24 9BD, United Kingdom.

SuperMed is independent of the Medical University of Sofia. It is not affiliated with, endorsed by, sponsored by or produced under the supervision of the university or any of its departments.

Nothing on SuperMed should be understood as representing the views, requirements or teaching of the Medical University of Sofia unless SuperMed expressly says otherwise.

By creating an account, accessing SuperMed or purchasing a subscription, you agree to these Terms.

If you do not agree to them, you must not use SuperMed.

If you are under 18, you may use SuperMed only with the involvement and, where required by our sign-up or checkout process, authorisation of a parent or legal guardian. Where a parent or guardian purchases a subscription for you, that person is responsible for the payment obligations associated with that purchase.

We may ask for information reasonably necessary to verify your identity, age, account ownership or entitlement to use a subscription.

You must provide accurate information when creating your account and keep it reasonably up to date.

In these Terms:

“Account” means your individual SuperMed account.

“Content” means educational material made available through SuperMed, including notes, questions, flashcards, diagrams, explanations, structured study material and SuperPrep sets.

“Platform” means SuperMed's website, software, applications, systems and associated functionality.

“Super” means a paid SuperMed subscription.

“SuperPrep” means SuperMed's proprietary study mode and associated methodology, functionality and technology.

“User Content” means material that you submit to SuperMed, such as answers, corrections, notes, reports or other material submitted through the Platform.

Your account is personal to you.

You must not:

• give another person your password or login credentials;
• allow another person to use your account;
• sell, rent, lend, transfer or otherwise make your account available to another person;
• create or use multiple accounts to circumvent a restriction imposed on your account;
• use another person's account;
• pool one subscription between several people;
• use one account for a class, society, study group, business or other group;
• allow an institution, business or other organisation to use your personal subscription.

You are responsible for keeping your credentials secure.

If you believe that someone else has obtained your credentials or accessed your account, tell us promptly at help@supermed.info.

We may require reasonable verification where necessary to protect an account or investigate suspected unauthorised access.

You may use your account on your own devices and may move between devices.

Your account is intended for one person only.

SuperMed permits sequential use across your devices, but does not permit concurrent use of one account by different people.

Where the Platform detects concurrent or otherwise suspicious use, we may restrict sessions, require additional verification or temporarily suspend access while we investigate.

Technical records relating to logins, sessions, devices and account security may be used for security, fraud prevention, abuse detection and enforcement of these Terms. The handling of such information is described in our Privacy Notice.

We will not disclose the specific technical rules used to detect account sharing where doing so could make those controls easier to circumvent.

A genuine security incident or false positive will not, by itself, be treated as proof that you deliberately shared your account.

Account sharing is a material breach of these Terms.

This includes sharing credentials with:

• friends;
• classmates;
• partners;
• family members;
• societies;
• study groups;
• tutors;
• educational institutions;
• businesses; or
• any other person.

It also includes allowing another person to access SuperMed through your device while you are logged in where that person is using your account for their own study.

If we reasonably believe an account is being shared or accessed without authorisation, we may take proportionate steps to protect the account and the Platform, including requiring verification, ending active sessions or temporarily restricting access.

Where we establish a deliberate or material breach, we may suspend or terminate the account.

Any refund following suspension or termination will be determined in accordance with these Terms and any rights you have under applicable law.

SuperMed provides educational study support.

It is designed to assist students with revision and examination preparation. It is not a healthcare service, clinical service or professional medical service.

SuperMed does not provide:

• medical advice;
• clinical advice;
• patient-specific advice;
• diagnosis;
• treatment recommendations;
• emergency medical guidance; or
• professional clinical supervision.

You must not use SuperMed as a substitute for appropriate clinical teaching, university materials, professional guidance, textbooks, clinical protocols or advice from a suitably qualified healthcare professional.

Nothing on SuperMed should be used to make a decision concerning a real patient.

We work to make SuperMed useful and accurate, but we cannot guarantee:

• that particular material will appear in an examination;
• that you will pass an examination;
• a particular grade;
• progression to the next academic year;
• admission to a course;
• employment;
• professional registration;
• career progression; or
• any other academic or professional outcome.

Your results depend on factors outside our control, including your preparation, attendance, examination performance, university requirements and the examination itself.

We review our material carefully, but errors are possible.

If you believe something on SuperMed is incorrect, outdated or unclear, please tell us.

We may investigate a report and, where appropriate, correct, update, remove or replace the relevant material.

Reporting an error does not guarantee that we will agree with the report or make a particular change.

SuperMed may also update material as curricula, scientific understanding, terminology or educational requirements change.

Some parts of SuperMed may be available without payment.

Other parts are available through a paid Super subscription.

The features and Content included in Super are those described on the relevant SuperMed page or checkout screen at the time you purchase.

Payment for a subscription gives you a right to access the relevant service during the applicable subscription period. It does not give you ownership of the Content, Platform or underlying intellectual property.

Super subscriptions are currently offered on monthly or three-month billing periods, as stated at checkout.

Unless the checkout expressly states otherwise, a subscription renews automatically at the end of each billing period.

The renewal will be for the applicable renewal period and at the price then applicable to that subscription, subject to any notice or other requirements imposed by law.

You authorise the payment method used at checkout to be charged for each renewal until the subscription is cancelled or otherwise ends.

The price payable, billing frequency and any applicable taxes will be shown before you complete the purchase.

If promotional pricing applies, the applicable promotional terms will be shown when you purchase.

Payments for Super are processed through the payment arrangements made available by SuperMed, including Stripe where applicable.

You must provide valid payment information and have authority to use the payment method supplied.

If a payment fails, we may retry the payment using the payment method associated with your account.

If payment remains unsuccessful, we may suspend or downgrade your paid access.

If payment is subsequently received and the subscription remains available, we may restore access.

Nothing in this section limits your rights where a payment was unauthorised or where applicable law provides a remedy.

If you believe a payment was made without your authorisation, or that a payment is otherwise incorrect, contact us promptly so that we can investigate it.

You should not use a chargeback process to obtain a refund where the payment is valid and the dispute can reasonably be resolved directly with us.

We may investigate disputed transactions and preserve relevant account, payment and access records where reasonably necessary to establish what occurred.

Nothing in these Terms prevents you from exercising a statutory right or making a legitimate payment dispute.

You may cancel your subscription through the cancellation mechanism made available through your account or billing page.

Unless you have a right to end the contract immediately under applicable law or these Terms, cancellation stops future renewals but does not ordinarily refund a period that has already been paid for.

Your paid access will normally continue until the end of the period for which you have already paid.

Cancellation of a subscription is different from deletion of your account.

Deleting your account may end your access to SuperMed and delete your progress. If you want to stop renewal while keeping your account, cancel the subscription rather than deleting the account.

If you are a consumer, you may have statutory rights to cancel a contract.

Those rights depend on the nature of the contract and the way in which access is supplied.

Where applicable, the cancellation period and the information required before and after purchase will be provided through the checkout process and confirmation information.

Where SuperMed supplies digital content immediately after purchase, the checkout process may ask you to:

• expressly consent to the supply of that digital content beginning before the end of the statutory cancellation period; and
• acknowledge that, where the law provides for it, you will lose the right to cancel once supply begins.

Where a statutory cancellation right is lost because those requirements have been satisfied, we will not represent that a cancellation right continues to exist.

Where the contract or part of the contract is legally treated as a service and different cancellation rules apply, those rules will apply instead.

Nothing in these Terms removes or restricts any statutory cancellation, refund or other consumer right that cannot lawfully be removed or restricted.

Except where applicable law requires otherwise:

• cancelling a subscription does not create a right to a refund for a period already paid for;
• unused time in a billing period is not ordinarily refunded;
• deleting an account does not, by itself, create a refund right; and
• termination following a serious breach does not create a contractual right to a refund.

If SuperMed terminates a paid subscription for reasons unrelated to your breach, we will provide any refund required by these Terms or applicable law.

If SuperMed permanently stops providing a paid service before the end of a period for which you have paid, we will provide any refund required under applicable law and, where appropriate, a refund for the unused part of the affected paid period.

We may change the price of Super.

A price change will not retrospectively alter a billing period that you have already paid for.

Where the law requires notice of a price change or gives you a right to cancel because of it, we will provide that notice and those rights.

Where a new price applies to a renewal, you may cancel before the renewal takes effect.

We will not use this clause to impose a price change that is misleading or unfair.

SuperMed is an evolving technology platform.

We may:

• add or remove Content;
• correct or update Content;
• change the order or presentation of Content;
• improve the Platform;
• modify the interface;
• introduce or remove non-material features;
• update SuperPrep;
• change technical infrastructure;
• carry out maintenance;
• change algorithms or internal processes; and
• temporarily suspend functionality where reasonably necessary.

We will not use this right to materially reduce a paid service while continuing to charge you for it where doing so would breach your statutory or contractual rights.

Where a material change to a paid service gives you a statutory or contractual right to terminate or receive a remedy, that right will apply.

SuperMed and its contributors or licensors own, or have the necessary rights to use, the intellectual property incorporated into the Platform and Content.

This may include rights in:

• written material;
• questions;
• flashcards;
• diagrams;
• illustrations;
• explanations;
• educational compilations;
• databases;
• software;
• website design;
• interface elements;
• SuperPrep;
• methodologies;
• trademarks;
• logos;
• branding;
• product names; and
• other proprietary material.

Where particular material is licensed from a third party, the relevant rights remain with the relevant owner or licensor.

SuperMed does not claim ownership of intellectual property merely because material appears on the Platform.

While your account has valid access, SuperMed grants you a personal, limited, non-exclusive and non-transferable licence to access and use the Platform and Content for your own private study.

This licence:

• does not transfer ownership to you;
• does not permit commercial exploitation;
• does not permit redistribution;
• does not permit sublicensing;
• does not permit account sharing;
• does not permit reconstruction of our Content or database;
• does not permit you to provide our Content to another person; and
• ends when your right to access the relevant material ends.

The licence is conditional on your compliance with these Terms.

Nothing in this licence restricts a right that applicable law makes incapable of being restricted by contract.

You may make reasonable personal study notes from SuperMed.

You may print or otherwise retain a reasonable amount of material for your own private study where doing so is lawful.

You must not use personal-study permissions as a means of reconstructing or redistributing SuperMed.

For example, you must not systematically capture hundreds of pages, compile our questions into another document, or reproduce substantial parts of the Platform in another location.

Unless SuperMed expressly authorises it in writing, you must not:

• reproduce substantial parts of the Content;
• republish Content;
• upload Content elsewhere;
• distribute Content;
• sell or rent Content;
• lend or sublicense Content;
• provide Content to another person;
• commercially exploit Content;
• systematically copy Content;
• systematically screenshot Content;
• screen-record Content for redistribution or reconstruction;
• use OCR or similar technology to extract substantial amounts of Content;
• scrape or crawl the Platform;
• use bots or browser automation to collect Content;
• bulk-download Content;
• reconstruct our educational database;
• create a competing question bank from our Content;
• create a competing course from our Content;
• reproduce our Content in another educational product;
• translate or summarise our Content for redistribution;
• repackage Content into notes, presentations, flashcards, courses or similar products; or
• remove or obscure copyright, authorship or other proprietary notices.

A change of format does not make copying permissible. Rewriting, translating, summarising, reorganising or repackaging SuperMed Content does not by itself turn that Content into independently created material where the resulting work reproduces or is derived from protected SuperMed material.

These restrictions are contractual restrictions in addition to any intellectual-property rights SuperMed or its licensors may have.

They apply subject to any statutory exception that cannot lawfully be restricted by contract.

Unless SuperMed expressly authorises it in writing, you must not use SuperMed Content, whether directly or indirectly, to:

• train a machine-learning model;
• fine-tune a model;
• evaluate or benchmark a model;
• ground or augment a model;
• construct a retrieval-augmented generation corpus;
• create external embeddings;
• populate an external knowledge base;
• create a dataset;
• create or improve a competing question bank;
• develop a competing educational model;
• develop a competing educational product;
• generate derivative educational material for redistribution; or
• otherwise use substantial SuperMed Content as training, evaluation or development material for an artificial-intelligence system.

This restriction applies whether extraction is carried out manually or through software.

It includes, where used for those purposes:

• APIs;
• scripts;
• bots;
• browser automation;
• crawlers;
• screen capture;
• OCR;
• bulk copying;
• automated transcription; and
• other extraction methods.

This is a contractual restriction on use. It is not a statement that every form of AI-related use necessarily constitutes copyright infringement.

Nothing in this clause purports to restrict an act which applicable law makes incapable of being restricted by contract.

SuperPrep is a proprietary SuperMed product and study methodology.

It involves, among other things, the presentation of material, associated questioning, assessment of proficiency and adaptive progression.

The particular implementation of SuperPrep, including non-public:

• content segmentation;
• question association;
• proficiency calculations;
• scoring;
• progression rules;
• scheduling;
• adaptive sequencing;
• question-selection logic;
• matching logic;
• thresholds;
• system architecture; and
• implementation details

may constitute confidential or proprietary information belonging to SuperMed or its licensors.

You must not use access to SuperPrep to deliberately reconstruct, reproduce or replicate its non-public methodology or implementation for a competing product or service.

You must not conduct systematic testing for the purpose of discovering non-public thresholds, sequencing rules or other proprietary implementation details.

Nothing in this clause restricts statutory rights that cannot lawfully be restricted.

Information that SuperMed reasonably identifies as confidential, or which by its nature would reasonably be understood to be confidential, must not be disclosed or used outside the purposes for which it was provided.

This may include non-public information concerning:

• product development;
• SuperPrep;
• algorithms;
• scoring;
• architecture;
• security controls;
• non-public functionality;
• commercial information; and
• unreleased features.

Information will not become confidential merely because SuperMed describes publicly available information as confidential.

You retain ownership of intellectual property that you own in User Content.

You grant SuperMed the limited rights reasonably necessary to:

• receive and store your User Content;
• reproduce and process it to provide the Platform;
• display it where necessary for the relevant functionality;
• investigate support requests;
• investigate suspected misuse;
• maintain and secure the Platform; and
• use information derived from User Content in anonymous and aggregated form to improve SuperMed.

We will not use your individual answers or personal submissions as publicly attributable SuperMed Content unless we have another lawful basis to do so or you separately agree.

If you report an error in SuperMed Content, we may use the information you provide to investigate and correct that error. Any resulting correction or revised SuperMed material may become part of the Platform.

If you send us feedback, suggestions or ideas about SuperMed, you remain the owner of any intellectual property you already own in that material.

You agree that SuperMed may use ordinary product feedback without payment or further permission to improve, develop or operate the Platform.

This does not transfer ownership of your unrelated original work or educational material merely because you send it to us.

You must not:

• attempt to access another person's account or data;
• bypass authentication or access controls;
• circumvent payment restrictions;
• probe, scan or test security without authorisation;
• exploit a vulnerability;
• introduce malware;
• transmit viruses, worms, trojans, logic bombs or other malicious code;
• interfere with the Platform;
• conduct denial-of-service or distributed denial-of-service attacks;
• deliberately overload the Platform;
• impersonate another person;
• misrepresent an affiliation with a university;
• use SuperMed for unlawful purposes;
• attempt to obtain paid Content without paying for it;
• manipulate account, payment or access systems;
• use automated systems to circumvent technical controls; or
• interfere with another user's legitimate use of SuperMed.

We may take technical and legal measures reasonably necessary to protect the Platform, its users and our intellectual property.

If you identify a genuine security vulnerability, please report it to:

help@supermed.info

Where appropriate, provide enough information for us to reproduce and investigate the issue.

We ask that you do not exploit, publish or disclose a vulnerability before giving us a reasonable opportunity to investigate it.

We will consider genuine security reports in good faith. Nothing in this section creates an unconditional promise that every form of security testing or disclosure will be authorised.

SuperMed may depend on third-party technology and infrastructure, including payment, hosting, authentication, analytics, communications or cloud services.

We are not responsible for failures caused solely by a third party where the failure is outside our reasonable control, subject to any rights you have against SuperMed under applicable law.

Third-party websites or services may have their own terms and privacy policies.

A link from SuperMed to another website does not mean that SuperMed endorses that website or guarantees its content.

We aim to keep SuperMed available and functioning properly, but we do not promise uninterrupted availability.

The Platform may occasionally be unavailable because of:

• maintenance;
• updates;
• technical problems;
• security incidents;
• infrastructure failures;
• internet failures;
• third-party service failures; or
• events outside our reasonable control.

We will take reasonable steps to restore affected functionality where appropriate.

We may temporarily restrict access where reasonably necessary to:

• protect an account;
• investigate suspected account sharing;
• investigate fraud;
• investigate security incidents;
• protect other users;
• protect the Platform;
• address a serious breach of these Terms;
• comply with law; or
• prevent continuing harm.

Where reasonably practicable, we will explain the reason for a suspension and provide an opportunity to resolve a remediable issue.

We may act without prior notice where delay could create material security, fraud, intellectual-property or other legitimate risk.

We may terminate an account where you:

• materially breach these Terms;
• deliberately share an account;
• deliberately redistribute SuperMed Content;
• commit or facilitate fraud;
• engage in serious security abuse;
• deliberately circumvent access controls;
• seriously infringe intellectual-property rights;
• repeatedly breach these Terms after being warned; or
• otherwise engage in conduct that creates a serious and legitimate risk to SuperMed, its users or its business.

Where the breach can reasonably be remedied and immediate action is not necessary, we may first give you an opportunity to remedy it.

For serious misconduct, we may terminate immediately.

Termination does not prevent SuperMed from pursuing other remedies available under law.

You may close your account through the account settings where that functionality is available.

Closing an account may permanently delete your progress and other account information, subject to our legal obligations and Privacy Notice.

Account closure does not revive a cancelled subscription or create an automatic refund.

If you have an active subscription and want to stop renewal without losing your account, cancel the subscription rather than deleting the account.

When your right to access SuperMed ends, you must stop using the Platform and Content.

You must not retain, redistribute or continue using copies of SuperMed Content except to the extent that applicable law permits you to do so independently of these Terms.

Termination does not affect rights or obligations which, by their nature, should continue after termination, including provisions concerning intellectual property, confidentiality, payment obligations, liability, disputes and misuse.

If you are a consumer, UK consumer law may give you rights concerning:

• the quality of digital content;
• fitness for purpose;
• conformity with its description;
• services being provided with reasonable care and skill;
• remedies for defective digital content or services;
• cancellation;
• refunds; and
• other statutory protections.

Nothing in these Terms excludes or restricts a statutory right or remedy that cannot lawfully be excluded or restricted.

If digital content supplied by SuperMed causes damage to your device or other digital content because we failed to use reasonable care and skill, your statutory rights may include a right to repair or compensation, subject to the statutory conditions.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory liability that cannot lawfully be excluded;
• defective digital content to the extent liability cannot lawfully be excluded or restricted; or
• any other liability which the law does not permit us to exclude or limit.

Subject to those limits, we are not responsible for losses that are not reasonably foreseeable or that do not arise naturally from our breach.

We are not responsible for outcomes such as:

• examination results;
• grades;
• academic progression;
• university decisions;
• employment;
• professional registration;
• career outcomes; or
• earnings,

merely because you used SuperMed.

We are also not responsible for failures caused solely by your device, software, internet connection or third-party services outside our reasonable control.

Where permitted by law, our total liability arising out of or in connection with your use of SuperMed will not exceed the greater of:

• the amount you paid to SuperMed for the relevant paid service during the 12 months before the event giving rise to the claim; and
• £100.

This cap does not apply to liabilities that cannot lawfully be capped or excluded.

Nothing in this clause limits your statutory consumer remedies.

We may update these Terms where reasonably necessary, including to reflect:

• changes to SuperMed;
• changes to our business;
• changes to technology;
• changes to applicable law;
• changes to security requirements; or
• clarification of existing provisions.

If a change materially affects your rights or obligations, we will provide reasonable notice before it takes effect where required by law.

Changes will not retrospectively remove rights that you have already acquired.

If you have a paid subscription and a material change gives you a statutory or contractual right to terminate, that right will apply.

Our Privacy Notice explains how SuperMed processes personal data.

This includes information that may be processed in connection with:

• account creation;
• authentication;
• devices;
• sessions;
• account security;
• fraud prevention;
• account-sharing detection;
• payments;
• support;
• analytics; and
• User Content.

The Privacy Notice is separate from these Terms.

Nothing in these Terms is intended to replace or constitute the Privacy Notice.

If you have a complaint, contact:

help@supermed.info

Please provide enough information for us to understand the issue, including the account email address where relevant and a description of the problem.

We will consider complaints reasonably and respond within a reasonable period having regard to the nature of the issue.

Nothing in this section prevents you from exercising a statutory right or pursuing a remedy available under applicable law.

These Terms and any dispute or claim arising out of them are governed by the law of England and Wales.

If you are a consumer who lives outside England and Wales, you may also have mandatory rights under the law of your country of residence. Nothing in these Terms removes those rights where the law does not permit us to do so.

Subject to mandatory consumer jurisdictional rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms.

If a court or other competent authority decides that part of these Terms is unlawful, invalid or unenforceable, that part will apply only to the minimum extent necessary to make it lawful or enforceable, where the law permits.

The remaining provisions will continue in force.

If we do not immediately enforce a provision of these Terms, that does not mean that we have permanently waived our right to enforce it later.

A waiver will be effective only where we expressly communicate it as a waiver of the relevant provision.

You may not transfer your account or subscription to another person.

We may transfer or assign our rights and obligations under these Terms to another company as part of a restructuring, merger, sale, transfer of the relevant business or similar transaction, provided that doing so does not unlawfully reduce your rights.

Except where applicable law provides otherwise, a person who is not a party to the contract created by these Terms has no right to enforce any provision of it under the Contracts (Rights of Third Parties) Act 1999.

These Terms, together with any information expressly incorporated into them and the terms presented to you at checkout, form the agreement governing your use of SuperMed.

The Privacy Notice governs personal-data processing.

Where a specific promotional offer or checkout page contains terms that expressly apply to a particular purchase, those terms will apply to that purchase to the extent of any genuine inconsistency.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation or prevents reliance on rights that cannot lawfully be excluded.

We may communicate with you electronically using the email address associated with your account or through the Platform.

You are responsible for keeping your email address current and checking communications relating to your account and subscription.

Where applicable law requires information to be provided on a durable medium, SuperMed will provide it in the manner required by law.

Any provision which is intended by its nature to continue after your account or subscription ends will continue to apply.

This includes provisions concerning intellectual property, confidentiality, payment obligations, misuse, liability, disputes and other rights which have accrued before termination.

For questions, complaints, security reports or other enquiries:

SuperMed LTD
132 Church Road, Erdington, Birmingham, B24 9BD, United Kingdom

Email: help@supermed.info

SuperMed LTD is incorporated in England and Wales under company number 17470153.